WORLDWIDE SHIPPING
We offer tracking numbers on all of our orders! We ship worldwide Monday
– Friday, delivering straight to your door with full tracking details
available every step of the way.

Every
day, we deliver to hundreds of customers across the world, ensuring the
highest levels of responsiveness and transparency at all times.

ESTIMATED TRANSIT TIMES

• 🇺🇸 United States: 7 – 16 business days
• 🇨🇦 Canada / 🇦🇺 Australia / 🇳🇿 New Zealand: 7 – 16 business days
• 🇪🇺 Europe / 🇬🇧 United Kingdom / 🇨🇭 Switzerland: 15 – 25 business days
• 🌍 Rest of the World: 30+ business days

All
shipping times exclude customs clearance delays. Delivery times are
estimates and may vary depending on your location and local postal
service.

TRACKING YOUR ORDER
You will receive your tracking number via email within 1–2 business days
after placing your order. If your tracking number has not updated
within 5 business days, please don't panic — tracking information can
sometimes take a few days to reflect in the system.

If
your tracking shows no movement after 10 business days, please contact
us at support@mymopets.com and we will investigate on your behalf.

CUSTOMS & DUTIES
International orders may be subject to customs fees, import duties, or
taxes upon arrival in your country. These charges are the responsibility
of the customer and are not included in the order total or shipping
cost. We recommend checking with your local customs office for more
information.

SHIPPING DELAYS
While we always aim to meet the estimated transit times above, delays
can occasionally occur due to high demand, weather conditions, or
customs processing. MYMO PETS is not responsible for delays caused by
customs or local postal services.

WRONG ADDRESS
Please double-check your shipping address before completing your order.
MYMO PETS is not responsible for orders delivered to an incorrect
address provided by the customer. If you notice an error, contact us
immediately at support@mymopets.com — we can only make changes before
the order is dispatched.

QUESTIONS?
If you have any questions about your shipment, feel free to reach out to our team at support@mymopets.com — we're happy to help!