REPLACEMENTS & DAMAGED ITEMS
If you received an item that is damaged or faulty we will happily
replace the item at no additional cost to you. Please contact us within
48 hours after receiving your order.

Our
store does not accept Returns or Exchanges. Once an item has been
received it cannot be returned. We can only offer replacements at no
additional cost if it falls under the below criteria:

• Items are faulty – damaged, broken or soiled upon arrival
• Parcels that are lost in transit

Note:
MYMO PETS will not be held liable for any lost or misrouted parcels.
Please ensure that all the information you have provided is correct
before submitting your order to prevent losses in mail or other mishaps
from happening.

If you have other concerns, please contact our Customer Service via email at support@mymopets.com or through our website at https://mymopets.com

RETURN TO SENDER PACKAGES
MYMO PETS will not be held liable for packages that are returned to
sender. Customers are advised to carefully enter the correct shipping
address, otherwise the package will not be delivered.

Once
the item is received at the warehouse, we can repack, relabel, and
reship it. However, please be aware that doing so requires an additional
cost — processing and shipping cost is usually half the order total.
Please be careful with the information you provide. If you think you
have entered a wrong address, contact us immediately at
support@mymopets.com so we can correct the mistake.

CANCELLATION POLICY
Can I cancel my order? Yes. Cancellations must be made within 24 hours
of order placement. Send us an email at support@mymopets.com within 24
hours and let us know the reason why you wish to cancel.

We
do not accept cancellations outside the 24-hour window. Please note
that our Standard Shipping times are posted in each product's
description — all customers should be aware of this before placing an
order.

All refunds will be processed within 24–48 hours before the funds reflect on a customer's bank account.

Please
do not send your purchase back to the manufacturer. Send us an email at
support@mymopets.com stating your concern and attach a photo of the
item(s) showing the size tag and original packaging within 48 hours of
receipt to request a replacement or refund.

Note:
Our team will inspect and verify the photo(s) before issuing a
replacement. MYMO PETS reserves the right to refuse any replacement or
refund if it does not meet the above criteria.

LATE OR MISSING REFUNDS
If you haven't received a refund yet, please check your bank account
again and contact your credit card company — it may take some time
before your refund is officially posted. If you have done all of this
and still have not received your refund, please contact us at
support@mymopets.com

SALE ITEMS
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded or returned.